We’ll get your Mac repaired and up and running whether in or out of warranty. If you’re not sure of the warranty status, we’re happy to check for you.

*Please note we are accepting repairs by appointment or via our Collect & Return Service only*.

Please fill in the contact form on our Contact Us page or email info@group8.com to arrange an appointment.

If you’re not sure of the warranty status, we’re happy to check for you. There’s no need to take your Mac repairs to a high street store, our Collect & Return Service will take the stress out of getting your Mac repaired, we can collect and deliver to any UK postcode.

We understand how important your Mac is to you. In our purpose built repair centre, our Apple Authorised Technicians complete repairs quickly and efficiently, using genuine parts, to get our clients back up and running – ensuring happy customers with quality service.

Enhanced Performance

If your Mac is in need of a performance boost, we can advise on how to get the best from it with a memory, SSD or hard drive upgrade.

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Pre-Service Checklist

Please ensure your device is backed up before bringing it in for repair. Also, it’s important that you disable the “Find My” feature in your iCloud settings as we can’t repair the device otherwise. If your device is inoperable, this can be done by logging into your iCloud account online and removing the device in the “Find my iPhone” section.

If your Mac is protected with an EFI Firmware Password, this needs to be removed prior to booking your Mac in for repair too, so that we can run Apple’s Pre / Post Diagnostic Tools on your Mac.

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Comprehensive Health Checks

All repair centre repairs include a comprehensive check once the repair is complete. We don’t only check for the issue that has been reported, we run Apple diagnostics on your Apple Device, to ensure that it is functioning correctly.

Our Fees

We charge a diagnosis fee of £35 excl VAT for out of warranty repairs or for warranty repairs where no part is fitted and our hourly labour rate is £70 excl VAT.

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If your Mac does break down, these are the people to use. Their customer service is brilliant and quick to respond to emails. The shipping box was really study and their mail service is great.

They did a really good job at fixing my laptop. I would strongly recommend this company

Charles Treve

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Book a Collect & Return Repair

We can collect from and deliver back to any UK Post Code – it doesn’t even have to be the same address for both.

All Collect & Return repairs include a comprehensive check once the repair is complete. Not only will we work to resolve the issue that has been reported, we will run Apple diagnostics to examine your Apple product’s hardware to ensure it’s healthy and in full working order.

We’ll keep you in the loop throughout the repair process and you don’t even need to worry about packaging as it is all included as part of the service.

Cost of Service (excl VAT)

MacBook (all models) with Applecare £0.00
Mac (all models) without Applecare £30
iPhone £25

Out of Warranty Repairs or Warranty repairs where no fault is found, will incur a £35.00 (ex VAT) diagnosis fee.

Currently, because of the pandemic, if you are a consumer, Apple will cover the cost of Collect & Return for repairs where an Apple part is fitted. **Please note that for any repair where no Apple part is fitted, the Collect & Return fee will be chargeable.**

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