Our team of Apple Authorised Mac support technicians will be available as your Apple IT Department Helpdesk, allowing you to focus on your own area of expertise.

Our Apple Mac support agreements facilitate quick access to our Apple experts via a secure remote session to allow us to quickly connect to your Mac to troubleshoot and resolve any issues you may be experiencing. This is backed up with telephone and onsite support.

Group 8’s  Apple Mac support contracts cover the maintenance of Mac OS/iOS, Server infrastructure (both on site and Cloud), day to day administration including email, calendering, MDM (Mobile Device Management – we are Jamf Certified), comms and common application software support. We also include consultancy and advice to keep your company at the leading edge of the ever evolving technological landscape.

In addition to all of this, we will pro-actively monitor your servers and backups, keeping your infrastructure stable.

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Remote Support

Instant Access to your Desktop.
After granting Group 8 access via a security password, we are able to take control of your computer to guide you through troubleshooting any issues you may be experiencing.

Connect with support

I struggled to find a company that could replace the battery in my 2013 MacBook Pro. I contacted Apple directly who told me they couldn’t repair it, and told me to look for an Apple service provider. I contacted quite a few companies who couldn’t help, and was about to give up, but luckily I contacted Group 8. Getting the battery replaced with Group 8 was very easy and convenient in the current Covid climate, as my laptop was collected and returned to my home. It took less than a week for the laptop to be repaired and returned to me.

Overall I was really pleased with the repair, and would definitely recommend them.

Daniel A

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Book a Collect & Return Repair

We can collect from and deliver back to any UK Post Code – it doesn’t even have to be the same address for both.

All Collect & Return repairs include a comprehensive check once the repair is complete. Not only will we work to resolve the issue that has been reported, we will run Apple diagnostics to examine your Apple product’s hardware to ensure it’s healthy and in full working order.

We’ll keep you in the loop throughout the repair process and you don’t even need to worry about packaging as it is all included as part of the service.

Cost of Service (excl VAT)

MacBook (all models) with Applecare £0.00
Mac (all models) without Applecare £30
iPhone £25

Out of Warranty Repairs or Warranty repairs where no fault is found, will incur a £35.00 (ex VAT) diagnosis fee.

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