Our Apple Authorised team of technicians will be available as your Apple IT Department Helpdesk, allowing you to focus on your own area of expertise.
With our support agreements you will have quick access to our Apple experts via a secure remote session where we are able to quickly connect to your computer to troubleshoot and resolve any issues you may be experiencing. This is backed up with telephone and onsite support.
Our support agreements cover hardware, Mac OS/iOS, Mac OS X Server, day to day administration including email and calendering, comms and common application software support. We also include consultancy and advice plus health checks to keep your Macs running at their optimum.
In addition to all of this, we will pro-actively monitor your servers and backups, keeping your infrastructure stable.Contact Us
Instant Access to your Desktop.
After granting Group 8 access via a security password, we are able to take control of your computer to guide you through troubleshooting any issues you may be experiencing.
I struggled to find a company that could replace the battery in my 2013 MacBook Pro. I contacted Apple directly who told me they couldn’t repair it, and told me to look for an Apple service provider. I contacted quite a few companies who couldn’t help, and was about to give up, but luckily I contacted Group 8. Getting the battery replaced with Group 8 was very easy and convenient in the current Covid climate, as my laptop was collected and returned to my home. It took less than a week for the laptop to be repaired and returned to me.
Overall I was really pleased with the repair, and would definitely recommend them.
Book a Collect & Return Repair
We can collect from and deliver back to any UK Post Code – it doesn’t even have to be the same address for both.
All Collect & Return repairs include a comprehensive check once the repair is complete. Not only will we work to resolve the issue that has been reported, we will run Apple diagnostics to examine your Apple product’s hardware to ensure it’s healthy and in full working order.
We’ll keep you in the loop throughout the repair process and you don’t even need to worry about packaging as it is all included as part of the service.
Cost of Service (excl VAT)
|MacBook (all models) with Applecare||£0.00|
|Mac (all models) without Applecare||£30|
Out of Warranty Repairs or Warranty repairs where no fault is found, will incur a £35.00 (ex VAT) diagnosis fee.
Currently, because of the pandemic, if you are a consumer, Apple will cover the cost of Collect & Return for repairs where an Apple part is fitted. **Please note that for any repair where no Apple part is fitted, the Collect & Return fee will be chargeable.**